We accept orders from and to addresses in the UK, the Channel Islands and also Trade customers.
Upon placing your order you will receive an email which will outline the details of your purchase including the purchase price, the items details and any additional items relevant to the sale. This email is not deemed as formal confirmation of your order being accepted by Depot Luxury Ltd. It is confirmation that we have received your request.
We reserve the right, at all times, to cancel or refuse an order that has been placed. Cancellations or Refusal of orders by Depot Luxury Ltd may occur if:
We cannot process your payment
We have made an error on the site in relation to the product, its details and/or its price
Stock is depleted on the item ordered and we have not been successful in contacting you to discuss alternatives. We will endeavour to notify you as soon as if physically possible should the item requested be unavailable.
Once the order is collated and payment has been successfully received, as part of our process you will then receive an email confirming your item(s) has been despatched or is ready for collection. This is confirmation that we have accepted the order and will fulfil under our contractual obligations.
Orders will be despatched to the delivery address as verified by the card details or to the branch selected by you. We will accept requests to deliver to an alternative address; however this may result in either the order being cancelled if the address cannot be verified or a delay in the delivery as we conduct checks relevant to avoid fraud or theft of a product.
We will endeavour to despatch orders that are received before 3pm the same day, providing that we have successfully taken payment, we have confirmed the delivery address and the item is in stock. However please allow 3 – 5 days for delivery.