There is an easy way to return your items.

You can return items to us please contact us by phone or email – the card you used to pay will be refunded within 28 days.

What you need to do:

  1.  Contact Customer Services on 02032 865 773 or email us info@depotluxury.co.uk or complete our online returns form.
  2. We will send you an email with details for postage.
  3. Place the items into their original presentation boxes and make sure the parcel is sealed securely. You  should also place a copy of the despatch note you received with your order into the parcel. Please note that pierced jewellery must be returned in its original sealed packaging.
  4. For refunds: once we have assessed the items, the money will be put back on to the credit/debit card or paypal account that was used to place the order online.

 This returns policy does not affect your statutory rights.