There is an easy way to return your items.
You can return items to us please contact us by phone or email – the card you used to pay will be refunded within 28 days.
What you need to do:
- Contact Customer Services on 02032 865 773 or email us firstname.lastname@example.org or complete our online returns form.
- We will send you an email with details for postage.
- Place the items into their original presentation boxes and make sure the parcel is sealed securely. You should also place a copy of the despatch note you received with your order into the parcel. Please note that pierced jewellery must be returned in its original sealed packaging.
- For refunds: once we have assessed the items, the money will be put back on to the credit/debit card or paypal account that was used to place the order online.
This returns policy does not affect your statutory rights.